Hotel Xcaret Mexico Parks and Dining Information
All-Fun Inclusive™ Experience
The All-Fun Inclusive™ concept at Hotel Xcaret México redefines the traditional all-inclusive experience. Your stay includes unlimited access to Experiencias Xcaret parks and tours, all dining and beverages at the resort and parks, and round-trip transportation between the airport, hotel, and parks.
This means your vacation extends far beyond the resort, combining luxury hospitality with nature, culture, adventure, and entertainment throughout the Riviera Maya.
**Important - please make your restaurant and park reservations 30 days before arriving!**
I encourage you to consider the following pre-arrival recommendations. Here is the information you need to know and/also the contact of who you should be reaching out, if needed.
Fill the Pre-arrival form (Wishlist) attached to this email to reserve restaurants and parks.
Restaurant, Park, and Spa Reservations can be confirmed by emailing the pre-arrival concierge at Xcaret Arte 30 days prior to arrival with the filled out "Wish List" that is attached to this email.
Contact: dxguestservice@hotelxcaret.com
P.S. Xel-Ha and Xenote are super popular parks! I highly recommend emailing your request in 45 days prior to arrival in this case!!
PARKS AND TOURS
XCARET PARK
Xcaret is an eco-archaeological park offering more than 50 natural and cultural attractions. Guests can swim in underground rivers, relax on beaches, explore jungle trails, visit wildlife habitats, and learn about Mexican history and traditions. The evening concludes with the Xcaret México Espectacular show, a powerful performance showcasing Mexico’s heritage through music, dance, and storytelling.
• Open daily
• No reservation required
• Transportation included from the hotel
XEL-HÁ PARK
Xel-Há is a natural aquatic park known for snorkeling, calm river floats, and lush jungle surroundings. Guests enjoy snorkeling with tropical fish, scenic viewpoints, and all-day food and drinks included inside the park.
• Reservation required
• Transportation included
You can reserve on site by speaking to concierge in the lobby or by calling 1-800-007-2020 or email dxguestservice@hotelxcaret.com before arriving.
XPLOR PARK AND XPLOR FUEGO
Xplor is an adventure park featuring zip lines, amphibious vehicles, underground river rafting, and jungle trails. Xplor Fuego offers the same activities at night, enhanced with fire-lit paths and a more adventurous atmosphere.
• No reservation required for standard access
• Transportation included
XOXIMILCO CANCÚN
Xoximilco is a festive nighttime experience inspired by traditional Mexican celebrations. Guests float along canals on colorful boats with live music, dancing, regional dishes, and an open bar. This experience is lively, social, and best suited for adults.
• Reservation required
• Evening experience
• Transportation included
You can reserve on site by speaking to concierge in the lobby or by calling 1-800-007-2020 or email dxguestservice@hotelxcaret.com before arriving.
XENSES PARK
Xenses is a half-day sensory park designed to challenge perception and stimulate the senses. Experiences include optical illusions, unique water activities, and playful environments that blend fun and curiosity.
• No reservation required
• Transportation included
XENOTES OASIS MAYA TOUR
This guided tour takes guests to four different types of cenotes, each offering activities such as swimming, kayaking, zip lining, and cliff jumps. The experience includes a gourmet picnic and educational insights into these natural formations.
• Reservation required
• Full-day experience
• Transportation included
You can reserve on site by speaking to concierge in the lobby or by calling 1-800-007-2020 or email dxguestservice@hotelxcaret.com before arriving.
XICHÉN DELUXE TOUR
This guided cultural tour visits the UNESCO World Heritage site of Chichén Itzá, followed by time in the colonial town of Valladolid and a traditional regional meal.
• Reservation required
• Full-day experience
• Transportation included
You can reserve on site by speaking to concierge in the lobby or by calling 1-800-007-2020 or email dxguestservice@hotelxcaret.com before arriving.
SNORKEL CATAMARAN
Day time Snorkel Catamaran. This 3 hour tour incudes an open bar, snacks, and snorkel gear and is family-friendly. The boat will sail for around 30 minutes until reaching the reef. Once there, there will be between 45 to 60 minutes of snorkeling activity in the water, and then return sailing for approximately 50 more minutes until returning to the dock.
Additional fee of $85 per person. Tuesdays, Thursday, and Saturdays. 3 hours with departure at approximately 10:30 AM and return at 2:00 PM. NON-alcoholic drinks will be available from the beginning of the tour. Alcohol will not be offered until AFTER the snorkeling activity.
You can reserve on site by speaking to concierge in the lobby or by calling 1-800-007-2020 or email dxguestservice@hotelxcaret.com before arriving.
CANCUN TO ISLA MUJERES CATAMARAN
Sail from Hotel Xcaret to Isla Mujeres Pier Point in the Cancun Hotel Zone, embark on a snorkeling tour on the reef (gear included), and enjoy lunch with premium drinks and fruit onboard. Plus, leisure time at Isla Mujeres with the option to return to Cancun by Ferry, instead of the Catamaran, if you wish to spend more time in Isla Mujeres.
Monday, Wednesday, Friday, and Sunday. Please remember that in addition to this tour, guests also have the option to enjoy the Cancun-Isla Mujeres-Cancun Ferry with the following pick-up times at the hotels:
Hotel Xcaret Arte 9:15 AM
Hotel Xcaret México 9:30 AM
La Casa de la Playa 9:45 AM
You can reserve on site by speaking to concierge in the lobby or by calling 1-800-007-2020 or email dxguestservice@hotelxcaret.com before arriving.
XCARET XAILING XUNSET TOURS
Two catamaran tours by Xcaret Xailing designed to share great moments as the sun goes down, whether it is on a high seas party with a DJ or a pleasant tour enjoying the live tunes of a sax.
Xunset Party (DJ): Wednesday & Friday. 3 hours, approximate pickup time 5:35 PM and return time 8:30 PM. Ages 16+ only. Includes live DJ, premium open bar, and canapes.
Xunset Lovers (sax): Monday only. 3 hours, approximate pickup time 5:35 PM and return time 8:30 PM. Includes live sax player, premium open bar, and canapes.
You can reserve on site by speaking to concierge in the lobby or by calling 1-800-007-2020 or email dxguestservice@hotelxcaret.com before arriving.
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Yes, except for Xsenses and dinner theatre at Xcaret park. Xcaret food and drink is limited to certain buffet restaurants and a list of drinks. All food and drink must be consumed at sit down.
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Yes. Xcaret, Xsenses, Xplor and Xel-ha all have free lockers provided.
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Only Xel-ha provides free towels. Xcaret park has towels for a small fee. You can also bring towels from the hotel.
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Xcaret Park: 8:30 AM – 10 PM
XSenses: 8:30 AM – 6:00 PM (Closed Sunday)
XPlor: 9:00 AM – 10:30 PM (Closed Sunday)
Xel-Ha: 9:00 AM – 6:00 PM
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Shuttles run every 20 – 30 minutes to Xsenses, Xcaret and Xplor. You do not need to book them. Just look for the pink shuttle with the straw roof.
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You can reserve on site by speaking to concierge in the lobby or by calling 1-800-007-2020 or email dxguestservice@hotelxcaret.com before arriving.
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Here’s what is included at Xel-Ha.
The following are not included:
Stingray encounter
Manatee encounter
Swim with Dolphins
Snuba Caleta / Cenote
Sea Trek
Spa
Adrenalina
Zip bike
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Here’s what is included at Xcaret Park.
The following are not included:
Stringray Encounter
Sea Trek
Spa
Dolphins Ride
Sharks Adventure
Snuba
Temazcal
Adrenalina
Parachute
A là carte snacks and drinks
Dinner Theater (show is included but not the dinner)
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You can view a map of the park here.
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Xcaret park and Xel-Ha are accessible although there are certain activities which are not. Xsenses and Xplor not so much.
DINING
Hotel Xcaret México features more than 20 dining concepts ranging from casual eateries to refined, chef-driven restaurants. Cuisine highlights include traditional Mexican flavors, regional specialties, and international influences. Several restaurants offer elevated dining experiences and may require advance reservations.
Within the parks, guests will find a variety of dining options including buffets, snack stations, and sit-down restaurants depending on the park. Meals and beverages are included as part of the All-Fun Inclusive™ program, with some premium options available at an additional charge.
To view the menus for each restaurant please click here.
Continue planning your stay:
• Transfer information for Hotel Xcaret México
• Resort overview