Included in your reservation is Hotel Xcaret’s shuttle transportation from the Cancun (CUN) or Tulum (TQO) Airport to Hotel Xcaret and back to the airport.

*Gratuities are not included*

Please note: the transportation will not transfer guests to the resort nor will the resort accept guests prior to 9:00 AM on the day of check in.

For Cancun International Airport (CUN) – Transportation to the resort and back to the airport will already be reserved for you, as long as you provide us (That Blonde Travels) with your flight info. Transportation operates every 30 minutes starting at 9:00 a.m. through 9:00 p.m.

For Tulum International Airport (TQO) – You must reserve your transportation to the resort and back to the airport directly with Hotel Xcaret two weeks before your travel dates. That Blonde Travels cannot set up transportation for you from Tulum. Contact Hotel Xcaret Guest Services at dxguestservice@hotelxcaret.com.

Arrivals

After clearing customs and collecting your luggage, proceed outside the airport and look for the resort’s transportation staff who will be holding a sign that says “Hoteles Xcaret” (see pictures below).

You must exit the arrival hall bypassing all representatives inside the airport trying to get your attention. These representatives are there to sell time-shares and may be a representative for your hotel, but are not your transportation provider.

Departures

Please see the Concierge desk at least one day before departure to register for your transfer back to the airport. The customer service telephone number is +011 52 (984) 159-1600.

IMPORTANT:

Hotel Xcaret’s included shuttle transportation ONLY offers service from the Cancun (CUN) Airport or Tulum (TQO) Airport to Hotel Xcaret and back to the airport.

This transportation is a complimentary service that is included in your reservation rate and has no cash value, so there are no reductions in price or refunds if the transportation is not used.

The shuttle WILL NOT drop you off or pick you up at any other location other than Hotel Xcaret Mexico/Arte and the Cancun (CUN) Airport or Tulum (TQO) Airport.

Officially, shuttle transportation services are only provided for your actual check-in and check-out dates (this is strongly enforced by checking boarding passes of all guests). If you arrive in the area any date earlier than your check-in date or depart any day later than your check-out date you will need to arrange your own transportation to wherever you are going and to/from Hotel Xcaret Mexico/Arte on your actual check-in/check-out dates.

If you plan to go anywhere other than the Cancun (CUN) Airport or Tulum (TQO) Airport on your official resort departure day, you will be responsible for managing your own transportation. Check-out is at 12 PM but you can stay and access the resort (not the parks) until 6 PM on your check-out date. Hotel Xcaret offers luggage storage until you depart. Late check-outs must be requested directly with the resort once you arrive. That Blonde Travels cannot make this request for you.

Once you depart the resort on your departure date, you will no longer be able to access the resort. This means that you will not be able to return to the resort on any other date to utilize the shuttle transportation to return to the airport. If you need assistance with transportation once on site, please visit the Guest Services Desk and they can assist you.